About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role Overview

We’re looking for a Training Coordinator to oversee the organizational training strategy for our operations team and assess its impact. You’ll identify training and developmental needs to drive training initiatives that build loyalty to the company while working across departments to get the team up to speed in their specific vertical. The ideal candidate will enhance the team’s skills, performance, productivity, and quality of work.

Main Responsibilities

Planning and Coordination:

Coordinate the training schedule and training calendar with all MP trainers
Coordinate with trainers, subject matter experts, and other stakeholders to ensure availability and alignment with training objectives and training-related projects
Collaborate closely with HR and ensure each team member has their passport
Responsible in updating the onboarding and planned calendar for all team members

Participant Management:

Ensure new joiners are following the training schedule as per the training calendar
Update and assist trainers in quiz and survey links and coordinate with the Training Team
Attend all meetings related to training topics
Responsible for giving the knowledge assessment exam during probation or if needed
Responsible for conducting quarterly knowledge assessments for all Junior Team Members
Conduct or assist in train-the-trainer sessions with the help of other stakeholders

Administrative Tasks:

Design and prepare Training tools like curriculum, SOPs, or presentations
Ensure training materials, such as session slides, quizzes, and surveys, are prepared for the trainers
Prepare training-related documentation, such as training agendas, handouts, and certificates.
Handle post-training tasks, such as compiling feedback from participants and trainers
Responsible for updating the profile and training progress for each team member on the Digital Passport

Communication:

Coordinate with Training Manager, or other stakeholders to ensure alignment with organizational goals and training needs.
Collaborate with HR in making sure that new joiners are encoded on the System
Collaborate with the Training Managers, Operations Team and Cross-Functional Teams on other SOPs that need to be documented
Serve as a liaison between trainers, trainees, and other stakeholders.

Evaluation and Reporting:

Assist in identifying training needs and gaps within operations
Collect feedback from trainees and trainers each session to evaluate training effectiveness. (Post-survey Evaluation)
Analyze training data and prepare reports on key metrics such as participant satisfaction, learning outcomes, and training impact on employee’s skills and KPIs (Key Performance Indicator)
Make recommendations for improvements based on evaluation results

Monitoring and Tracking:

Monitor and update training progress in the implementation plan
Assist or create Training Visuals such as PowerPoint presentations, etc.
Regularly check all updates for all operational-related SOPs. Schedule a Document Audit if needed
Responsible for controlling, organizing, and storing all training passports
Record all completed training sessions by stamping and stickering each team member's training passport

Ideal Candidate

With a background in the Food / Bulk Cooking Industry of at least 1- 2 years
Experience in Training Coordinator or similar role at least 1-3 years
Result- Oriented / Result- Driven
Able to effectively communicate in both verbal and written English
Attention to detail and ensuring accuracy of information in the training materials and other training resources
Enjoys learning and is committed to continuous improvement/development

Knowledge & Competency

Adaptability and Flexibility. Ability to work in a fast-paced environment and adjust training plans based on feedback or changing training needs.
Strong organizational skills
Able to work on multiple projects, and work with tight deadlines
Technology Proficiency and familiarity with Google Docs, Sheets, and Slides / PowerPoint, and Google Forms
Experience with training apps and other training platforms is a major plus

Personality

Strong communicator
Result oriented and driven
Ability to work both independently and in a team
Eager to learn
Friendly and pleasant personality that is able to lead with empathy and patience