10000021 | Service Advisor

Job Details of 10000021 | Service Advisor

Bin Hindi Motors (KIA) - BHM-AS & S

Published Date: 02-06-2026 | Closed Date: 30-09-2026

Job Overview: Perform all activities related to the inspection of incoming vehicles for repair and service operations in addition to recording customer concerns. Communicate and coordinate with Workshop and other divisions in order to process customer inquiries and to ensure total customer satisfaction. Inspect delivered vehicles, close job cards and prepare invoices accordingly.

Qualifications

• Certificate from Vocational or Secondary School.
• Minimum 3-5 years of experience in similar jobs.

Required Skills

• Excellent communication and computer skills.
• Customer-focused, able to understand customer requirements and handle complaints with hospitality.
• Knowledge of technical aspects related to light vehicles, preferably KIA products.

Duties and Responsibilities

• Answer customer calls and prepare vehicle service schedules accordingly.
• Inspect incoming vehicles into the Light Vehicle Workshop.
• Open vehicle receipt notes and record any abnormalities in the vehicle body and existing fixtures; take customer acknowledgement accordingly.
• Note any customer inquiries required during repair or service operations.
• Coordinate with Service Inspectors and Senior Service Advisor the process of opening job cards and vehicle follow-up in the workshop.
• Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the workshop and that the vehicle is clean.
• Prepare invoices for performed jobs at the LV workshop after closing job cards.
• Schedule the activities of the Light Vehicle Workshop, delegating tasks to the job holder as required.