Job Objective

Act as a front line sales executive and contribute to the revenue share through retail and direct sales. Address customer service request ensuring high level of customer satisfaction, thereby support the Organization in effectively building and maintaining customer relationship

Main responsibility

Promote and cross sell Batelco existing range of products and services through retail shops, telemarketing, road shows and other events and achieve individual sales targets

Conduct market study to scan areas to identify venues for hosting Events, Roadshows etc.
Conduct roadshows, events and make telemarketing calls to generate sales leads
Process all types of customers’ service requests e.g. service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate manner
Regularly track and clear all suspended and rejected service requests
Conduct back ground checks e.g. credit check, age, black list for provisioning the services
Collect, validate and attach/ upload consumer documents and initiate the service provisioning requests
Restore disconnected services in time in line with credit controls procedures, after receiving the outstanding dues on customers’ accounts
Carry out daily cash and revenue collection in a safe and secured manner. Prepare and tally daily financial transactions
Deposit all revenue collections ready for Banking within the stipulated time period
Conduct and report daily stocktakes to ensure optimum inventory level are maintained
Liaise with internal departments to address customers’ queries related to partial payments, disputes, instalments, refund of deposit, or transfer etc.
Liaise with the Product Marketing and Marketing Communication teams for any promotions at Retail outlets
Follow process and quality standards while addressing customers’ requests and ensure high level of customer satisfaction
Undertake execution of any project/ initiative for the department and organization as identified from time-to-time based on business needs

Take ownership for attending the trainings as per the plan
Take ownership for completing PMS process, employee engagement surveys in time
Continuously share the knowledge and understanding of the telecom industry and business trends

Qualification

0-3 years’ experience in Sales & Marketing
Experience in customer care or customer environment
Fluency in oral and written Arabic and English or other languages
Bachelor’s Degree in marketing/sales.

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Sales Executive