Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Spa Therapist

As a Spa Therapist, you will deliver an exceptional guest experience by providing professional, high-quality spa treatments and services to guests. This role requires excellent communication skills, attention to detail, and a thorough understanding of various therapeutic techniques to ensure each guest enjoys a rejuvenating and personalized experience. The ideal candidate will be well-versed in spa therapy, demonstrate a warm and welcoming demeanor, and maintain high standards of hygiene and professionalism.

What is in it for you:

Engage in conservation efforts and help preserve wildlife.
Enjoy sustainable adventures with exclusive rewards.
Celebrate locality and heritage in a vibrant community.
Advance your career with global development opportunities.
Drive change through impactful social initiatives.
Collaborate with a passionate, innovative team.

Key Responsibilities:

Deliver Spa Treatments: Perform a wide range of spa treatments, including massages, facials, and body treatments, customized to meet individual guest needs.
Maintain Professional Standards: Uphold cleanliness, organization, and sanitation standards within treatment rooms and spa areas.
Guest Interaction: Engage with guests in a friendly, professional manner, providing product recommendations and answering any questions to enhance their spa experience.
Product Knowledge: Stay informed about spa products and techniques, actively recommending appropriate items to guests to support their wellness journey.
Inventory Management: Monitor supplies and communicate replenishment needs to ensure treatment rooms are always stocked.
Adherence to Safety Protocols: Follow all health and safety regulations, especially concerning skin sensitivities and contraindications to ensure safe treatments.

Qualifications

Education: Certificate or diploma in Spa Therapy, Massage Therapy, or a related field is required.
Experience: Prior experience as a Spa Therapist in a luxury resort or hotel setting is preferred.
Certifications: Must hold internationally recognized certifications/diplomas such as ITEC, CIDESCO, or CIBTAC .
Skills: Proficient in various massage techniques, facials, and spa therapies; strong understanding of anatomy and physiology.
Customer Service Orientation: Excellent interpersonal skills, ensuring a warm and professional guest interaction.
Flexibility: Ability to work varying shifts, including weekends and holidays.
Attention to Detail: High level of detail-oriented skills to ensure guest satisfaction and high treatment standards.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES