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  • Quality Assurance Leader — Data-Driven BPO Excellence

     ...and managing processes that ensure high service quality and operational efficiency. Ideal candidates have a bachelor's degree and at least 3 years of experience in quality management within the BPO sector. Fluency in both Arabic and English is required. #J-18808-Ljbffr... 

    Tafaseel BPO

    Manama
    14 hours ago

  • WFM Manager

     ...Overview The WFM Manager plays a crucial role in ensuring efficient staffing and scheduling for our BPO operations. This position is responsible for analyzing data, forecasting workload, and optimizing workforce performance to meet service level agreements (SLAs) while... 

    Tafaseel BPO

    Manama
    4 days ago

  • Quality Assurance Manager - Contact Center

     ...Summary: We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our... 

    Tafaseel BPO

    Manama
    4 days ago

  • Strategic Workforce Manager - Scheduling & Analytics

    A leading BPO company in Bahrain is seeking a WFM Manager responsible for staffing and scheduling of operations. The ideal candidate will have 3-5 years of experience in workforce management and proficiency with relevant tools. Key responsibilities include analyzing data... 

    Tafaseel BPO

    Manama
    14 hours ago