IT Support - Internship

Mazad B.S.C (C) “Mazad” was established on April 2017 to organize and supervise auctions in the Kingdom of Bahrain. Mazad was established with the responsibility of managing and organizing auctions of different types of assets in collaboration with internationally renowned auction houses.With an unwavering commitment to its core values of transparency, fairness, competitiveness and sustainability, Mazad strives to introduce new and innovative asset sale and auction mechanisms to aid the Kingdom’s market growth and revenue optimization.Since its establishment Mazad has successfully introduced special vehicle license plate numbers for sale in public auctions for the first time in Bahrain, and has continued to do so with great success. Subsequently, other assets were introduced for sale through auction ranging from vehicles to real estate projects.

Job Description

• Provide first-level technical support to employees and internal users.
  
• Assist in troubleshooting hardware, software, operating system, and network issues.
  
• Set up laptops, desktops, printers, phones, and other IT equipment.
  
• Install, configure, and update software applications.
  
• Assist with creating and managing user accounts, email accounts, and access permissions.
  
• Support basic network troubleshooting, including Wi-Fi, LAN, VPN, and connectivity issues.
  
• Maintain IT inventory, asset records, and documentation.
  
• Respond to support requests and help track issues through a ticketing system.
  
• Escalate complex technical issues to senior IT team members.
  
• Follow IT security policies and support basic cybersecurity practices.
  

Requirements

• Degree/diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
  
• Basic knowledge of computer hardware, software, operating systems, and networking.
  
• Familiarity with Windows, macOS, or Linux environments.
  
• Good troubleshooting and problem-solving skills.
  
• Good communication and customer service skills.
  
• Ability to follow instructions and work as part of a team.
  
• Willingness to learn and take initiative.