TRANSACTION BANKING - BUSINESS PROCESS LEAD

The job holder will be responsible for preparing and improving the various processes within GTB and work with the Business Process Manager to enhance efficiency, productivity, and overall performance of Cash Management, Trade Finance, and Supply Chain Finance products rolled out in respective units.

Scope Of The Job

Reporting to the Business Process Manager, the job holder will be required to:

Business Process Management

1. Evaluate current business processes and workflows.
2. Identify inefficiencies and areas for improvement.
3. Design and document optimized processes.
4. Create flowcharts, process maps, or any other visualization tools to represent the steps involved in each process.

Collaboration

1. Work closely with the Business Process Manager and stakeholders.
2. Facilitate cross-functional collaboration for process improvements.
3. Ensure alignment with overall business strategy.

Implementation Of Changes

1. Develop and implement process improvement initiatives.
2. Coordinate the execution of new processes and re-engineer existing processes or create entirely new ones.
3. Provide training and support to ensure successful implementation.

Communication And Performance Monitoring

1. Monitor and analyze process performance.
2. Measure the effectiveness of processes.
3. Implement adjustments as needed to optimize outcomes.
4. Communicate changes and updates to relevant stakeholders.

Continuous Improvement

1. Foster a culture of continuous improvement.
2. Stay updated on industry best practices and emerging trends.
3. Implement feedback mechanisms for ongoing enhancements.

Areas Of Knowledge, Qualification And Experience

1. Bachelor’s degree in business management or related fields.
2. Minimum of 5 years of experience in business process management, project management, or business analysis.
3. Ability to create/manage process documents effectively and accurately.
4. Experience in visualization tools such as MS Office, Visio, and other market-demanded tools.
5. Banking experience (specifically in transaction banking - Cash Management, Trade Finance, and Supply Chain Finance).
6. Strong understanding of banking digital transformation and integration projects.
7. Business knowledge of banking, finance, and IT support functions.
8. Strong analytical and problem-solving skills.
9. Strong attention to detail and accuracy.
10. Ability to work in a fast-paced environment and adapt to changing requirements.
11. Excellent time management and prioritization skills.
12. Strong communication and interpersonal skills.

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